Critical Radio #7 Layoffs at Booking’s call center

Booking.com has several call centers around the world. In Berlin they employ more then 800 people. The company grows, the city is cheaper for the company and the conditions are attractive for the young migrants working there (good salary, presents at christmas). At the end of 2018 they abruptly decided to layoff 30% of the employees, without a reason. The image of the best call center in Berlin starts to crack: 40% of the employees are on a temp contract, management has a tight control over the people and the Betriebsrat is constantly under pressure.
We invited some of the employees of the Booking.com call center. They will tell about the working conditions, the big layoff and much more.